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Customer SupportFull-time
Support Engineer (L2)
Be the person a retail chain reaches at 9pm when the billing counter will not sync — diagnose, resolve, and stop it recurring.
Our support desk runs 24/7 across three shifts. L2 handles everything the first line escalates, with direct access to the engineering teams.
What you'll do
- Diagnose escalated issues across POS, ERP and SCM deployments
- Reproduce and hand off genuine defects with a clear write-up
- Keep the internal runbook current as products change
What we're looking for
- 2+ years in software support with SQL troubleshooting skills
- Clear written English and patient phone manner
- Willing to work a rotating shift, including nights
Nice to have
- Windows Server and networking basics
- Tamil fluency
Role details
- Department
- Customer Support
- Location
- Coimbatore · On-site
- Employment type
- Full-time
- Experience
- 2–4 years
- Salary range
- ₹5–9 LPA
Apply now
We reply to every application within 5 working days.